AllSalons Policies
Frequently Asked Questions
Last updated: September 9, 2026
Is claiming my salon free?
Yes — claiming and managing your profile is free, permanently. Optional paid products (the 30-Day Sponsored Placement and the Premium Profile) are clearly labeled and never required. See For Businesses for current pricing.
What does the 'Newly added' tag mean?
The listing was discovered automatically from public sources rather than curated by our staff, and it has not yet been claimed or verified by the business. Details may be incomplete or out of date. See our Transparency page for how listings get into the directory.
Are sponsored results marked?
Always. Sponsored placements carry a visible label, and no paid product changes a business's reviews, badges, moderation or organic ranking. Our ranking methodology is published on How It Works.
How do I know a salon is licensed?
A 'License verified' badge means our staff confirmed the applicable license through a documented verification workflow. Listings without the badge may still be licensed — it means we have not verified it. Always feel free to ask a business directly.
How does booking work?
Submitting a booking request does not reserve an appointment. Your request stays pending until the business confirms it, at which point you'll see it confirmed under Saved & Bookings in your account. You can cancel from there at any time before the appointment.
Can I cancel my Premium Profile subscription?
Yes — cancel anytime. Cancellation stops future renewals and your Premium Profile stays active until the end of the period you already paid for. See the Refund Policy for refund situations, including renewal charges after cancellation.
What is your refund policy?
In short: sponsored placements are non-refundable once live (pro-rata refund if we cannot deliver), subscriptions run to the end of the paid period, duplicates and erroneous charges are refunded in full. Full details are on the Refund Policy page.
Where does your salon data come from?
Staff curation, verified claims by business owners, and automated discovery of real businesses in public sources — each tagged and evidence-recorded. See Transparency for the full picture.
Are the reviews real?
Reviews come from registered users and carry a verification level (verified service, evidence-supported, or unverified experience) so you can weigh them appropriately. We moderate under published Review Guidelines and quarantine suspicious content rather than quietly deleting or boosting it.
How does AI use my information?
Our concierge and copilots use only the details you provide in that conversation and the directory data needed to answer. We do not feed your bookings or personal details to AI systems for marketing. See the Privacy Notice for how your data is handled.
How do I fix wrong information on a listing?
Business owners: claim the listing (free) and correct it from the business portal. Everyone else: flag it through our support channel and we'll investigate. Corrections to editorial content are published with a correction note.
Do I have to share my location?
No. Location is optional — you can type a city or ZIP instead. Location is used only to find salons near you; we don't retain it on your profile.