Refund Policy

What this covers

This policy applies to purchases made through AllSalons — the 30-Day Sponsored Placement ($99.00, one-time) and the Premium Profile ($29.99 per month, auto-renewing). All payments are processed securely through Base44 Payments.

30-Day Sponsored Placement

• Your placement begins as soon as your payment is confirmed, so purchases are non-refundable once the placement is live.
• If we cannot deliver the placement — for example, your listing is removed through no fault of yours, or a technical issue prevents it from being served — you will receive a pro-rata refund for the unused full days of the 30-day window.

Premium Profile (monthly subscription)

• You can cancel your subscription at any time. Cancellation stops future renewals, and your Premium Profile stays active until the end of the period you have already paid for.
• We do not provide partial refunds for the current paid period after a cancellation; you keep access to what you paid for.
• If you are charged for a renewal after you cancelled, contact us and we will refund that charge in full.

Duplicate and erroneous charges

If you were charged twice for the same purchase, or an amount other than the published price was charged, contact us within 14 days and we will refund the duplicate or erroneous charge in full.

How to request a refund

• Sign in to the Business Portal and contact us from there, or reply to your purchase confirmation email.
• Include the name of the salon on your account and the approximate date of the charge so we can locate the payment quickly.
• Approved refunds are returned to the original payment method, typically within 5–10 business days depending on your bank or card provider.

Chargebacks and violations

• We ask that you contact us before opening a payment dispute — most issues can be resolved faster directly.
• Refunds are not available for purchases revoked because of a violation of our Terms of Use or review guidelines (for example, placements removed for misleading or prohibited content).

Changes

If we make material changes to this policy we will update the date above and announce the change on this page.